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Who is My Field Service Agent?

6 min. readlast update: 06.25.2024

  • The Texas Commission on Law Enforcement (TCOLE) has strategically divided the state into ten regions to ensure efficient support and compliance across various law enforcement agencies. Each region is assigned a dedicated field service agent responsible for providing assistance, overseeing training, ensuring regulatory compliance, and addressing any certification or training issues.

    How to Identify Your Field Service Agent

    Step 1: Visit the Field Services Page

    To find your specific field service agent, visit the TCOLE Field Agents page on the TCOLE website.

    Step 2: Identify Your Region

    On the field services page, identify which region you belong to based on your location within Texas. Below is the updated list of regions along with the contact information for the respective field service agents.

    Regions and Contacts

    • Supervisory Agent for Field Services

    • Region 1 - Panhandle (Covers the northern part of Texas, including Amarillo and Lubbock)

    • Region 2 - West Texas (Includes El Paso and Midland-Odessa)

    • Region 3 - South Texas (Covers areas like Corpus Christi and the Rio Grande Valley)

    • Region 4 - South East Texas (Includes Houston and Beaumont)

    • Region 5 - North East Texas (Encompasses areas such as Tyler and Texarkana)

    • Region 6 - Northeast Central Texas (Including Dallas-Fort Worth and surrounding areas)

    • Region 7 - Northeast Mid-Central Texas

    • Region 8 - Northwest Central Texas

    • Region 9 - Central Texas (Covering San Antonio and Laredo)

    • Region 10 - South Central Texas (Including Galveston and Victoria)

    Roles and Responsibilities of Field Service Agents

    Field service agents play a pivotal role in supporting local law enforcement agencies. Their primary responsibilities include:

    Training and Compliance Assistance

    • Training Programs: Facilitate and oversee training programs for officers, county jailers, and telecommunicators within their designated regions.
    • Compliance Monitoring: Ensure that all law enforcement agencies comply with TCOLE's training requirements and standards.

    Support and Guidance

    • Agency Support: Provide guidance and support to law enforcement agencies, helping them navigate TCOLE regulations and requirements.
    • Resource Provision: Offer resources and information necessary for the professional development of peace officers and other law enforcement personnel.

    Complaint Handling

    • Jurisdictional Complaints: Assist in handling complaints filed with TCOLE, ensuring they are processed promptly and efficiently.
    • Public Interaction: Develop and implement policies to provide the public with opportunities to voice concerns and speak on issues under TCOLE’s jurisdiction.

    Data Collection and Reporting

    • Incident-Based Data: Collect and maintain incident-based data submitted under Article 2.134 of the Code of Criminal Procedure.
    • Compliance Reports: Prepare and submit compliance reports and other relevant documentation to TCOLE.

    Certification and Proficiency Verification

    • Certification Issuance: Assist in issuing certificates of proficiency to retired law enforcement officers who demonstrate weapons proficiency.
    • Proficiency Evaluations: Coordinate with qualified handgun instructors to ensure that retired officers meet the necessary proficiency standards.

    Contact Information

    For further assistance and more detailed information about your field service agent:

    By accessing the field services page, you can get up-to-date contact information and learn more about the support and services provided by your field service agent.

 
 
 

 

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